| NIBA Ratings | Quality: 0% | |
|---|---|---|
| CPD Points | 40 | |
This program satisfies compliance requirements for Tier 1 insurance advisors. It is most suitable for candidates with several years experience in the industry and with a good understanding of general insurance products. Prerequisites -Tier 2 General Insurance Program or equivalent.
The economic cycles, financial markets and insurance, insurance products and markets, taxation issues and insurance products and markets advisory functions and roles, the legal environment, industry codes of practice and conduct and internal and external complaints resolution procedures, regulators guidelines.
interpersonal communication and advising, customer attitudes and expectations, developing a customer service mentality, developing a rapport with clients, responding to customer requests, interpersonal advisory skills, negotiation skills, conflict resolution skills and complaint handling.
types of general insurance products and policies, standard cover and deviations, policy wordings, taxes and charges, insurance claims process, premium rating/ risk selection scope terms and conditions of cover and product development underwriting principles.
regulatory requirements for general insurance representatives, the advisory process, identifying client needs, objectives and financial situation, developing client risk profiles, developing solutions and strategies for clients, presenting draft solutions and strategies to clients,negotiating agreements with clients and preparing an implementation plan, documentation requirements.
best practice, regulatory requirements, preparing documents, and maintaining relevant documentation and reference materials
nature and types of on-going services, scheduling and costing of on-going services, monitoring and evaluating client services